The town of Round Rock recently accepted two national awards in 2021 American Code Enforcement Association (AACE) conference in Glendale, Arizona, for its innovative approach to compliance and code enforcement.
The City’s Tool Loan Center, created in 2014, received the highest distinction from the association for innovation. The program is part of a global effort to prioritize neighborhood revitalization and protection across the community. Made possible by a combination of City funds and donations from local businesses, the Tool Loan Program offers residents the opportunity to borrow a variety of tools and other equipment they need to keep their healthy and beautiful neighborhoods.
Instead of issuing fines for simple code violations such as tall grass and weeds, low tree branches, or other issues that can cause health or safety issues, the City is putting residents on the line. contacting neighborhood service staff to arrange pickup or delivery of tools needed to resolve the issue. If a resident does not have the capacity to do the work themselves, the City makes an effort to put them in contact with volunteers.
Since the program began, Round Rock residents have viewed thousands of tools and code compliance has increased by 37%.
“This program is great because it is not the city that does the work for the resident, but that provides a resource for individuals and entire neighborhoods so that they can beautify their homes and their communities,” said the Mayor Craig Morgan.
In addition to receiving an honor for the most innovative program, the city’s code enforcement manager, Margie Lopez, was named code manager of the year.
Margie Lopez assumed the role of Code Enforcement Officer in February 2020. She has served Round Rock for over 24 years, helping residents better understand the health and safety issues associated with the city’s Code of Ordinances. and putting them in touch with the resources they need. to come into compliance.
“Margie really enjoys her job. She has a deep love for the Town of Round Rock and is always looking for new ways to innovate and deliver more to our residents, ”said Town Manager of Community Development Joe Brehm.
If residents see a code-related issue that they feel needs to be resolved, they can report by contacting the City’s Code Enforcement Office at 512-341-3329 or through the service request portal. online from the City to roundrocktexas.gov/servicerequest.