CASPER, Wyo. (Wyoming News Now) – On Wednesday, April 13, the Casper Police Department rolled out its new community engagement text service. The service will send text updates to people who request help from the CPD. Those who choose to use the service will receive an SMS notifying them of the responding agent’s arrival time.
Once the officer has left the scene, another text message will be received with an incident report number. This number will allow citizens to reference the case number for their specific issue. This final text will also contain a link to the report number. The link will direct those concerned to a satisfaction survey. The feedback the police department receives in real time from this investigation will help it adjust protocols to better respond to situations in the future.
“It’s a very exciting part for us, because it allows us to get real-time feedback from our citizens on how we’re doing and how they think we’ve answered their call. It’s more than just knowing whether we’ve done a good job or a bad job, but it really allows us to gauge, call by call, how our citizens feel about the police response,” said said Rebekah Ladd, CPD Information Officer.
In the future, the ministry plans to expand the service by offering updates for further investigations. They plan to be able to send text and email updates to those who may have been victims of more serious crimes. These updates will include newly gathered information and even if an arrest is made that involves the case.
Ms Ladd also said: “‘We are the first-ever agency in the state to have this service, and it truly is the next level of police customer service for our citizens. We want our citizens to feel heard, because they are.
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